Payment Policy 

To ensure your visit with Santa is as smooth as a sleigh ride on a snowy night, we require full payment at the time of booking. Please remember that the payment for your confirmed immersive holiday experience is non-refundable, as each session is specially reserved solely for you. While it’s unlikely that another slot will be open in the event of a change in your schedule, we will do our best to reschedule your session if a slot becomes available. Once you’re booked, be sure to complete the All Knowing Santa Form in advance of your visit, so that we can prepare the holiday magic personalized just for you at Santa’s Secret Workshop!

Late Arrival Policy 

Santa’s schedule is tight and every moment is packed with holiday magic! Please remember that the end time of your session remains the same; no matter when you arrive. If you’re late to start your visit, you’ll have less time to share your wishes with Santa. Sessions running more than 15 minutes behind schedule will sadly be forfeited. While refunds are not permitted, we will do our best to reschedule your session if a slot becomes available. To make the most of your immersive experience with Santa, we highly recommend arriving photo-ready at least 15 minutes prior to your session.