Payment Policy 

To make sure your visit with Santa is as smooth as a sleigh ride on a snowy night, we require full payment at the time of booking. This guarantees your spot on Santa’s busy schedule and helps us prepare for your magical experience! Please remember that this payment is non-refundable, as each session is specially reserved just for you. Once you’ve booked, you’re ready to enjoy all the holiday magic Santa’s Secret Workshop has to offer!

Late Arrival Policy 

At Santa's Secret Workshop, every moment is packed with holiday magic! Please remember that the end time of your session stays the same, no matter when you arrive. If you’re late to start your visit, you’ll have less time to share your wishes with Santa. Sessions running more than 15 minutes behind will sadly forfeit their time with Santa, and a refund or rescheduling won’t be possible—Santa’s schedule is just too tight! To make the most of your magical moment, we highly recommend arriving a bit early, ready to soak in all the holiday cheer!