FAQ

Please take the time to carefully review this page. It contains answers to many common questions. However, if you still have questions or need more details, feel free to reach out to us. You can email us at hello@santassecretworkshop.com

  • A maximum of 7 people can join in the fun during your session to ensure everyone gets plenty of attention from Santa's trusted elf.

  • There are no age limits at Santa’s Secret Workshop. Everyone from newborns to young adults and even Santa’s “big kids” are welcome!

  • Dress your little ones in holiday-themed outfits, cozy pajamas, or any attire that makes them feel festive!

  • We make sure to allocate plenty of time for your little one to get comfortable. However, sometimes even with all the Christmas magic that Santa and his elf can offer, a child may still feel a bit afraid. If that happens, we suggest that parents or guardians sit next to Santa with your child on your lap, or we have cozy stools where your child can sit right beside Santa, keeping the holiday spirit bright and warm.

  • Absolutely! We encourage parents to join in and be part of this unforgettable experience.

  • No need to bring gifts! Santa has a special surprise for each child.

  • 32-00 Skillman Avenue, Floor 3, Long Island City, NY 11101

    • SUBWAY:

      • 7 train at 33rd St. Rawson (3 min walk)

      • E/M/R trains at Queens Plaza (9 min walk)

      • G train at Court Square (15 min walk)

    • BUS:

      • Q32 at Queens Boulevard and 33rd Street

      • Q60 at Queens Boulevard and 33rd Street

    • CAR:

      • Metered street parking is available on Skillman Avenue, 32nd Place, and Queens Boulevard. Please check signs for regulations.

  • Your magical session lasts up to 25 minutes.

  • You’ll receive your watermarked photos two weeks after your session.

  • Editing involves basic adjustments to enhance the overall quality of your photo, such as adjusting contrast and color balance. Retouching involves detailed enhancements such as removing blemishes and smoothing skin. However, please note that we focus on editing to keep your photos looking natural and festive. We do not offer retouching services.

  • After you submit your 8 favorite photos, you’ll receive your final edited photos in one week, ready to download and share!

  • For now, we offer digital photos for download, perfect for sharing and spreading holiday cheer!

  • Absolutely! You can add more holiday memories to your collection by purchasing additional edited photos for just $25 each.

  • Due to the limited number of sessions available, we are unable to offer cancellations or refunds once a session is booked. Once you’ve secured your magical time with Santa, be sure to mark it on your calendar with a big, festive star! We encourage you to plan around this special moment—after all, we expect our sessions to be booked faster than Santa’s sleigh on Christmas Eve! If something comes up, it’s unlikely that another slot will open up for a schedule change. We truly appreciate your understanding and commitment to making your holiday experience with us as merry as possible!

  • Each tour is guided by one of Santa’s trusted elves to ensure you experience the full wonder of the workshop.

  • We want you to enjoy every moment with your family, so please refrain from taking photos or videos during the session. Thank you for your understanding!

  • At Santa's Secret Workshop, every moment is packed with holiday magic! Please remember that the end time of your session stays the same, no matter when you arrive. If you’re late to start your visit, you’ll have less time to share your wishes with Santa. Sessions running more than 15 minutes behind will sadly forfeit their time with Santa, and a refund or rescheduling won’t be possible—Santa’s schedule is just too tight! To make the most of your magical moment, we highly recommend arriving a bit early, ready to soak in all the holiday cheer!

  • Unfortunately, pets aren’t allowed in the workshop at this time.

  • If someone falls ill, please let us know immediately. We want everyone to have a joyful and healthy experience, so we can’t allow sick children to attend. Temperature checks may be conducted on arrival. If slots are available, we’ll try to reschedule your visit during the season.

  • Stay in the holiday spirit with us and sign up for updates! We’ll let you know the moment new blocks of sessions are available.
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